AlertMD Makes Better Sense for Healthcare Businesses

Hands-on care is great. Hands-on billing is not. Manual processes slow down healthcare – impacting cash flow, billing costs, and staff satisfaction – while taking time away from direct patient care.

When Ardent Health Services wanted to improve efficiency and automate processes associated with patient engagement and charge capture – they looked no further than AlertMD. Headquartered in Nashville, Tenn., Ardent Health includes 31 hospitals, with 1,5000 providers and 26,000 employees across six states. Together, their hospitals serve 2.6 million provider encounters daily.

Cindy Willis, Director of Professional Auditing Services for Ardent Health, first heard of AlertMD through her work with a different health system. When she joined Ardent Health in 2017 and worked through their acquisition of UT Health East Texas, she knew immediately that the system could benefit from what AlertMD offered and began implementing AlertMD’s charge capture solutions for streamlined cash flow.

“Overall, AlertMD eliminates so many manual processes for us and simplifies processes across the organization for our staff and our physicians. Our time to charge is easily trackable and it provides better checks and balances. We save time in billing and payment processes and can get claims out the door faster. That improves our cash flow overall,” she says.

“Charge Capture from AlertMD helps us increase the amount of charges processed in a month,” says Cindy. “Let’s say you have a small practice and see 300 patients a month. You are probably carrying over 100 charges in a month because you couldn’t get them processed. Now, if that same practice was using AlertMD, those charges could be auto-batched and submitted. The practice could recoup 95 percent of their charges that month because they are submitting in the same day. It just makes better sense for a business.”

Hospital providers also agree. “They think it is phenomenal. Because they are so enthusiastic, staff in other areas are asking when they’ll get to use it,” says Cindy.

Another benefit of AlertMD’s charge capture solution for Ardent Health is better documentation of services and that it will even suggest codes for providers. “That really takes it an extra step for us and a key selling point,” she says.

Cindy reports that their implementation of AlertMD went “fantastic. AlertMD has a great support team and are very committed to relationship building as part of a continued partnership. We’re very happy with how things are working out. The return on investment we get from AlertMD just speaks for itself. No more manual work or effort lost. It’s incredibly efficient.”

Learn more about how AlertMD helps healthcare improve patient engagement and increase profitability.