AlertMD | Why an Automated Communication Platform for Health Systems is Beneficial in 2020

The ability to communicate, exchange data/information, and synchronize each member of your team is essential to an efficient and quality workflow at any practice. Implementing a communication platform for health systems that helps your practice stay connected through each step of the process ensures accuracy, security, and success. Below are several features and characteristics of a quality communication platform for health systems that your practice should look for.

Benefits of Communication Platform for Health Systems:

1. Reduce Cost of Care

By ensuring that each member of a patient's care team is completely informed and up to speed on every aspect of the individual's care, your communication platform for health systems can help reduce the cost of care for the patient.

Patients often have to complete duplicate testing, labs, and imaging across their providers, adding up their medical balances fairly quickly. This is completely unnecessary when quality care coordination tools empower each member of a patient's care team to have access to those results, reducing their overall care expenses. With a communication platform for health systems delivering this data across the board, patients can avoid unnecessary testing and still receive the highest quality of care from each of their providers.

2. Connected Health Network

Whenever information is sent regarding admissions, discharge, or anything else, a communication platform for health systems can help synchronize your health network and keep providers in the loop. Lack of a thorough network can lead to dangerous miscommunications that compromise patient care down the line.

With a tool like this available to your entire team, providers always have access to the most accurate and up to date information that empowers them to make the most informed clinical decision at all times.

Messaging Features Found in a Quality Platform:

Connected messaging features found in a top of the line communication platform for health systems can offer providers HIPAA compliant correspondence with patients and members of their team, 24/7.

1. Urgent Messaging

Urgent messaging enables your team to quickly escalate messages that need immediate attention to the nearest available team member who can help. This ensures that problems that need to be addressed are brought to the attention of the appropriate party, without delay, leading to quicker solutions.

2. Service Messaging

Essentially functioning as a switchboard at the center of your entire team, service messaging, found in a communication platform for health systems, makes it possible to communicate with targeted personnel in your organization quickly. This could include paging a specific specialist for a consult or signaling a certain department.

3. Chat Messaging

Chat messaging functions as a quick text message to someone else in your organization, without putting any data, information, or patient at risk. This HIPAA compliant communication platform for health systems ensures your team is always connected, providing read receipts, call options, and more.

4. After-Hours Messaging

The need to contact or communicate with your physician after-hours is a frequent need among patients everywhere. Patients who wish to leave a non-urgent message with their providers are able to with after-hours messaging features found in a quality communication platform for health systems. With this, patients can request refills, appointments, and more.

5. Team Messaging

Lastly, team messaging enables your entire team to stay connected, getting important questions answered without delay. Team members can send urgent or chat messages to others, keeping everyone in the loop, leading to an increase in the accuracy of data and information down the line.