4 Things to Look for in a Charge Capture Software Vendor

The vendor you partner with matters when choosing the right charge capture software for your practice. Without a quality partner, you and your team will have a much harder time learning the new technology. Not only this, but a quality vendor can offer unique tools, solutions, and assistance that help you optimize your workflow and revenue. Once you find a quality vendor of charge capture software, your team gains access to tools that help you code more effectively, document more efficiently, and get the support you need in an instant. Below are 4 things to look for in a charge capture software vendor.

What to Look for In a Charge Capture Software Vendor:

Automatic Documentation Review

Automated technology is the key to increasing productivity and efficiency within your organization. The problem is, not all automated software can be trusted. The right vendor of charge capture software will offer the ability to perform automatic reviews of clinical documentation, the right way. Always updated with the most accurate and up-to-date processes, your practice can achieve peace-of-mind. With this tool, your team can document more efficiently while also ensuring accuracy throughout each step. Without an automated tool, your vendor cannot help you optimize your workflow.

Bill Audits

Providers lose thousands in revenue each year from missing charges and errors in medical billing codes. Even when your team is doing their best work, important details can still slip through the cracks, causing you to miss out on payments. Your vendor of charge capture software should audit 100% of bills. Doing so will help to identify missing charges and errors in coding. By catching these mistakes in their tracks, your team can quickly correct them and bring in more on-time payments. This feature of charge capture software is essential to streamlining your claims process and seeing a higher return from payers.

Hospital Integration

For providers who work both in the practice and hospital setting, your charge capture software should simplify the billing process. Integrated with the hospitals your providers work at, you can easily receive patient data and pass the pro-fee bills back to the practice. This feature divides the hospital charges from the pro-fee charges, so the appropriate party gets paid. This ensures that there are no delays in communication or submission that causes your organization to see a delay in payment.

24/7 World-Class Support

The most important thing to look for in a vendor of charge capture software is 24/7 world-class support. From the time of implementation through any questions your team might have, it is important that you can get the help you need in an instant. 24/7 support from your vendor ensures your team never experiences delays in their workflow when questions or problems come up. Those questions are quickly addressed and resolved so your team can keep working.

A quality vendor makes all the difference when choosing what charge capture software to implement. To learn more about a quality vendor that can help you, click here.