Front Office Solution for Health Systems: Digitizing Interactions During Social Distancing

With a front office solution for health systems, providers can digitize over 50% of their interactions with patients. During the world-wide coronavirus pandemic, providers everywhere are working diligently to find safer ways to continue caring for their patients who depend on it. One of the best ways to minimize in-person interactions across your organization without discouraging patient encounters is to utilize digital platforms as much as possible. Some of the most popular tools providers have turned to during this time have been telehealth, queue management solutions, and front office solution for health systems. With quality technology on their side, providers are still able to communicate and work with patients while adhering to important social distancing regulations.

Digitizing Interactions:

Digitize Inbound Inquiries

Each day, your staff manages a host of inbound inquiries from patients and partners such as appointment requests, prescription refills, and more. With a front office solution for health systems, your practice can automate the majority of these processes using digital tools. Your front office solution for health systems should equip your organization with an automated phone, chatbot, and messaging system that can help limit interactions with front-office staff.

This will not only limit face-to-face interactions and minimize the risk of COVID-19 transmission, but it will also enable your organization to work more efficiently and complete more in their day. Tailored directly to the voice and identity of your organization, a front office solution for health systems will ensure your patients get what they need now and after the pandemic. While your patients get their needs met, your front office staff can focus on more pressing tasks.

Staff Work Queues

With so much happening, it is important for your organization to find new ways to stay organized and working efficiently. A front office solution for health systems will provide your team will a well-structured digital work queue that are triaged in different homes by remote staff. This allows as much of your staff as possible to continue working from home through the remainder of the pandemic and adhere to social distancing guidelines without sacrificing the quality and the rate at which work is completed.

Other Benefits of a Front Office Solution for Health Systems:

Improved Patient Experience and Connection

Helping your patients feel as connected as possible plays an important roll in their overall experience with your organization. With a front office solution for health systems, your organization can improve the patient experience by freeing up the lines of communication and streamlining processes through digital interactions. Patients can avoid frustrating hold times and get the answers they need from an automated system much faster than the traditional call or in-person interaction. The automated system works with your patient portal to ensure smooth scheduling processes and more. With responses that sound like they are coming directly from your team, your patients are more likely to feel seen and attended to, improving their overall impression of your organization and improving the patient experience.

To learn more about a front office solution for health systems that digitizes interactions during the pandemic, click here.