Best Practices for Creating an Exceptional Digital Patient Experience

The digital patient experience is an industry term that has existed for quite some time. Only in recent years has the focus switched to digital technology and how patients interact with it. Digital tools are helping providers everywhere offer higher quality care. But how can consumer-facing tools improve the digital patient experience so that they keep coming back for more? Your practice needs to implement the latest tool that improves the digital patient experience so you can grow your practice. Below are 4 tools that can help your practice do this in 2021.

Tools that Improve Digital Patient Experience:

Implement a Digital Waiting Room

The waiting room is a negative experience for many patients. They have been forced to sit in a room full of people who need their doctor where they must remain quiet for an undetermined amount of time. While this experience does not directly relate to the quality of their care, it still affects how patients view their providers. Patient satisfaction hinges on much more than just the level of care their doctors give them. A digital waiting room allows patients to wait more comfortably from their car by letting them check-in from their mobile device and pass the time how they wish to. A digital waiting room can be a great tool for improving the digital patient experience.

Utilize AI-Assisted Technology

Artificial intelligence is everywhere in 2020. When people hear the phrase “artificial intelligence” they think of high-tech robots and automation. While this is true to some degree, AI-assisted tools are much simpler and more accessible than that. AI-assisted technology is helping to improve the digital patient experience by simplifying several different patient processes. Now, Amazon Alexa can be set up so that patients can use it to set appointments with their provider, request prescription refills, and receive reminders regarding their upcoming visits.

Use Chatbot Solutions

Chatbot solutions can be an incredibly effective way to both improve the digital patient experience as well as streamline efficiency at your practice. This tool digitizes many patient interactions so that your staff can focus on more critical tasks. Functioning as an automated extension of your practice, these tools can send branded messages, phone calls, and emails to maintain quality interactions with your patients. This helps patients stay connected to your organization regularly and lets them know that their provider cares about them. This has a positive impact on patient engagement as well as the digital patient experience.

Automate the Scheduling Process

The last tool your needs to improve the digital patient experience is an automated scheduling process. This tool should be simple for your patients to use and encourage them to stay on top of their doctor's appointments. Integrated with your other practice technology, patients should be able to view a comprehensive list of all available appointments and choose the one that works best for their schedule. This tool makes it easy for your patients to stay connected which influences their experience with your practice.

To learn more about tools that can help you improve the digital patient experience, click here.