Why Front Office Solutions for Practices Should Start Utilizing Alexa® Skill

Either you have said it or you have heard someone say the phrase, “Alexa…” followed by a request. Alexa-enabled devices have been around for several years now. The first Amazon Alexa was created in 2014 as the Amazon Echo, a device purchased by individuals across the nation. Primarily used to play music or find out the weather, the technology has come a long way in the last six years. In 2020, Alexa-enabled devices are making their way into healthcare organizations all over the country. Partnered with a quality front-office solution for practices, an Alexa® Skill is helping providers increase patient satisfaction, streamline access to important information, reduce strain on staff, and keep patient information safe.

A Front Office Solution for Practices offer Hands-Free Patient Request

Placed strategically around your office and in patient homes, Alexa® Skill is enabling hands-free patient requests connected to your front office solution for practices. This technology enables patients to ask questions like “Alexa, schedule an appointment,” or “Alexa, refill my prescriptions.”

Benefits of Front Office Solution for Practices with Alexa® Skill:

1) Increased Patient Satisfaction

A front office solution for practices that includes Alexa® Skill helps to increase patient satisfaction for individuals who are looking for quick response times and immediate results or searching for answers to important questions. This feature of a front office solution for practices enables them to ask questions, schedule appointments, request refills, and more, as quickly as possible so that they can move forward with their day. Rather than having to wait on a busy staff member to get their questions, concerns, and requests addressed, the Alexa® Skill enables fast response times, increasing patient satisfaction.

2) Streamline Access to Important Tools & Information

For patients whose care extends far outside of your office, this front office solution for practices offers streamlined access to important tools and information. For example, integrated Alexa® Skill in a front office solution for practices enables your patients to ask “Alexa” to perform certain tasks for them like “call my doctor,” or “refill my prescription,” promoting simplified patient engagement and care compliance. An integrated Alexa® Skill in your front office solution for practices makes completing important tasks easier for busy patients.

3) Reduced Strain on Staff

The Alexa® Skill can also help reduce administrative strain by giving patients the autonomy they need to complete a long list of tasks they would traditionally call your office to complete. This might include requesting refills, checking the status of their prescription, goals tracking, and information regarding their next appointment. This keeps your staff off of the phones answering these kinds of questions and focused on more patient critical tasks. With this tool in your front office solution for practices, your staff can accomplish more in their day and your patients will still get all of their questions addressed.

4) Keep Patients Secure

A common concern with the use of voice-technology, like Alexa® Skill, is that it poses dangerous cybersecurity risks for both the patient and the provider. The good news is, Alexa® Skill offers HIPAA compliant security, meaning it can work while managing protected health information. This will ensure that both patients and your practice can safely utilize the technology, never having to worry if important data is at risk.

To learn more about a quality front office solution for practices that has integrated Alexa® Skill, click here.