What to Look for in A Messaging Platform for Health Systems

In 2020, your organization needs a messaging platform for health systems that has not always existed. With the creation and existence of quality communication technology, there is no reason why your organization should not be able to communicate securely, efficiently, and effectively, no matter where you are. Within health systems, the secure communication of protected health information, patient inquires, questions across departments, and more is essential to not only keeping patients safe but also helping your practice run at a better pace. The ability to digitize all inbound inquiries to your organization, create work queues for remote staff and maintain complete overview while also proving your patients a way to communicate by phone or chat is possible with a quality messaging platform for health systems.

Features of the Messaging Platform for Health Systems You Need:

The right messaging platform for health systems will revolutionize the way your team communicates while keeping all secure data safe from cybersecurity risks.

Data Encryption

Data encryption in the latest messaging platform for health systems is key to making sure no one gets ahold of your practice's data. Quality technology should encrypt all messages and documents shared between users. Built via a private communication channel, this tool should hold encrypted PHI so only authorized users have access to data after verifying their identity at login. This kind of security ensures your team has a safe place to communicate patient health information, informing clinical decisions, and helping your organization run smoothly. This kind of open communication is essential to making sure each person on your team has the information they need to their best work without putting your organization at risk.

HIPAA Compliance

HIPAA compliance in a messaging platform for health systems is non-negotiable in 2020. You should never have to worry that your practice is at risk for violating HIPAA policies as you utilize important communication structures. With this tool, authenticated users have access to conversations while the software prevents users from saving patient health information to their personal hard drives or forwarding that information to external networks. With these preventative and security measures in place, you can be sure your patient’s information is right where it should be, in the hands of your organization, nowhere else.

Simple User Experience Design

Usability and a simpler to use experience is also essential in your messaging platform for health systems as it offers straightforward and efficient processes for everyone using it. The right technology will enable your providers to use the application while avoiding unnecessary confusion. Much like sending a text or a chat message, your messaging platform for health systems should be easy for everyone within your organization. By making the software easy to use for everyone, your team is less likely to be frustrated by the technology and avoid using unsecured models of communication.

Implementing a quality messaging platform for health systems into your organization will help keep each member of your team connected and secure, enabling them to share important health information and practice data without putting you at risk. To learn more about a messaging platform for health systems that can help you, click here.