How to Improve Care Access with a Digital Front Door

Your healthcare organization needs a digital front door. Everything has gone digital in 2020 and it is time for providers to get their technology up to date. The digitalization of inbound inquiries and patient interactions is necessary to keep your office efficiency high. Doing so will also have a positive impact on the patient experience. By giving patients the digital formats the desire from their providers, you can improve engagement and interactions moving forward. Keep reading to learn how a digital front door can improve care access at your practice.

The Impact of the Digital Front Door:

Automated Messaging System

Simple communication is key to improving care access. Your team needs an automated phone, chatbot, and messaging system that allows you to send images, videos, and interactive responses to your patients. This feature of a digital front door will increase patient engagement by making it easy for your patients to interact with your organization without taking away valuable time from your team.

A digital front door can be used to send out updates regarding your practice. It can help keep patients informed on changes to their care. It can also help patients complete a multitude of different tasks. This feature of a digital front door creates a regular stream of interaction between your patients and your practice. With it, your patients will always remember that you are there for them and they are more likely to stay involved in the inner workings of their care.

Automated Prescription Refill Requests

A digital front door from a quality vendor helps simplify many different patient processes. Automated prescription refill requests create a simple workflow for your patients. This meets patient expectations while helping providers manage incoming requests and keeping the patient informed along the way.

With an automated tool like this, your patient can have control over yet another component of their care without stretching your team too thin. Completed completely through automated interaction, your digital front door can help patients get what they need and keep your staff focused on other critical tasks.

Self-Service Appointment Process

There is no reason your practice should not have a digital front door tool that improves the scheduling process. Traditional scheduling can result in staff inefficiencies, no show appointments, and a lack of follow up care. With a self-service appointment process found in a quality digital front door, your practice can achieve record-high patient volumes. This tool can help patients schedule their appointments automatically. The right tool will also enable your patients to attach a picture and send their insurance information to the front office with just a few quick clicks.

Ultimately, your practice needs a digital front door to improve the patient experience, increase office efficiency, and improve patient engagement. Implementing a quality solution will help improve care access while also enabling your team to work at their best pace. To learn more about a digital front door solution that can help your practice, click here.