Harnessing Technology to Promote Patient-Centered Care

The rapid boom of technology across healthcare over the last 10 years has moved the entire industry toward patient-centered care. Patient-centered care revolved around the idea that patients and their providers should work collaboratively through the decision-making process. Together, they can brew a comprehensive care plan that works effectively for the patient's needs and health goals. This collaborative effort has been simplified and enhanced by the use and implementation of quality healthcare technology. With the right tools, providers can improve patient engagement, the quality of the care they are able to deliver, and overall patient interactions. Below are 5 tools that providers are using to promote patient-centered care.

Technology for Patient-Centered Care

Secure Messaging

Communication is a pillar of patient-centered care. The ability to send and securely receive messages promotes record high levels of patient engagement. This communication might come in the form of a patient portal, a messaging app, phone calls, text messages, and more. With quality HIPAA compliant communication in place, patients can work closely with their providers. This fosters a healthy level of collaboration that is necessary to keep patients interested and engaged.

AI-Enhanced Charge Capture

Any tool that helps providers work more effectively enables improved patient-centered care. AI-enhanced charge capture streamlines the billing process for providers so that they have more time for their patients. This tool helps physicians quickly navigate the charge capture process, making accurate predictions, and increasing clean claims. Rather than spending an overwhelming amount of time on billing, providers can focus more of their attention on patient-centered care.

Chatbot

Chatbot technology is one of the newest tools in patient-provider communication and collaboration. Patients want a constant line of communication with their providers. This helps increase the feeling that their providers care about them as an individual. Constant communication is time-consuming. When it comes to the smaller details like scheduling, practice updates, policy changes, and other details like this, chatbot systems can be an incredible tool. This intuitive system communicates these details to your patients while you and your team keep working hard.

Messaging Apps

Messaging apps are vital to patient-centered care. This tool gives patients an accessible line of communication and collaboration with their providers. They can hop on their mobile device and access a secure messaging app where they can communicate important details and questions about their care. Here they can ask questions about their care as well as express concerns about their health. This open line of communication enables better patient-provider collaboration.

Queue Management Solution

Lastly, a queue management solution is an integral part of any healthcare technology tool belt. This solution offers a safe waiting room alternative during the pandemic. Removing the need for an in-person waiting room, this tool allows patients to wait safely from their care. They can track themselves in line and receive alerts regarding the status of their visit. This offers a more positive waiting experience and improves patient-centered care. For providers, this tool offers superior organization when it comes to what patients are there for their visit, what pre-visit requirements still need to be met, as well as a wealth of other details and data to improve your practice workflow.

To learn more about how your practice can implement quality healthcare technology and improve patient-centered care, click here.