What’s Important in a Secure Messaging Platform for Health Systems in 2020?

Implementing a secure messaging platform for health systems is essential in 2020. With a wide variety of products on the market, it can be hard to know where exactly to start. Figuring out what features matter to your practice and your patients is the first step. With the right messaging platform for health systems, you can better engage patients and improve the overall communication of those in your organization. Keep reading to learn what patients want to see from their providers and what features should be important to your practice.

Why Do Patients Want in a Messaging Platform for Health Systems?

Mobile Solution

Mobile use is important to patients in 2020. With almost every other process available from their smartphone, individuals are wondering when their medical providers will catch up. Mobile solutions that offer in-app appointment bookings allow patients to remain thoughtfully engaged with their healthcare providers. On the go, they can quickly contact their provider, book an appointment, and view other important details regarding their care.

Messaging Functionality

Messaging functionality is non-negotiable in today’s messaging platform for health systems. Without it, it is extremely difficult for patients to stay engaged and involved in their care. When new details in their care come up or they have questions about their appointments, they need an easy way to reach out. Messaging functionality in the mobile solution makes this possible.

Ease of Use

A simple to use solution is also necessary for today's software. In order to cater to all patients, not just tech-savvy demographics, you need an easy to use messaging platform for health systems. Usability ensures your patients can effectively utilize the tool for their health benefits.

What Do Providers Need?

HIPAA Compliant Platform

A HIPAA compliant platform is necessary to adhere to federal and state security regulations. You need to have peace of mind that your practice data is safe from cybersecurity risks. Partnering with its right vendor of a messaging platform for health systems makes the difference in the security of your software. HIPAA compliant technology will protect you from any security threats.

Device Security

A common temptation providers have when it comes time to communicate with other members of their organization is to use their phone. A quick text or email is a lot easier than running around your building trying to track down the right person. The problem with this is that it opens your practice up to a wide variety of security risks. Should an unauthorized individual get ahold of the information communicated by cell-phone, your practice is suddenly in danger. In order to offer your team the convenience of a text or email, you need a HIPAA compliant messaging platform for health systems. This offers mobile device security that helps your team work more efficiently without putting you at risk. With this tool, providers can easily communicate to others within the organization and get what they need to keep doing their best work.

To learn more about a secure messaging platform for health systems, click here.