Use an Appointment Solution for Health Systems to Improve COVID-19 Clinic Volumes

The COVID-19 pandemic threw the healthcare industry into a whirlwind as facilities transitioned to coronavirus treatment facilities or closed their doors to elective patients. As a result of the pandemic, patient volumes declined at hospitals by more than 50%, leaving many medical organizations struggling financially. After a few months of battling these record low numbers, organizations are starting to take steps toward reopening for elective procedures and treatments. Does this mean that patient volumes will bounce back to what they were prior to the coronavirus outbreak? Not necessarily. The reality of the situation is that patients are still worried about coming into hospitals, and other medical organizations, fearing that it is still not a safe option.

Providers are turning to a quality appointment solution for health systems to help reach their patients, inform them of the steps they are taking to ensure safety, and schedule appointments to increase patient volumes.

Reimagine the Waiting Room with an Appointment Solution for Health Systems:

In order to give your patients the peace-of-mind they need to come in for a visit, providers need to reimagine the waiting room by using an appointment solution for health systems. This tool can ensure the safety of your patients while helping your practice run smoothly through the remainder of the pandemic.

EHR Appointment Integration

A quality appointment solution for health systems will integrate directly with your Electronic Health record to communicate information regarding upcoming appointments, referrals, recall, and unscheduled appointments. These features of an appointment solution for health systems ensure that your practice and your patients are aware of the appointments they have coming up and to not delay care due to the pandemic.

Practice branded Messaging

Automated messaging features included in an appointment solution for health systems are tailored and branded directly for your organization. Patients will be notified through text, email, and phone reminders of any changes to the structure of your organization and how it may pertain to them. These features will also enable reminders for patients regarding their upcoming appointments.

Appointment Reminders

With practice branded messaging features informing your patients of their upcoming appointments, an appointment solution for health systems will also send reminders including information regarding their visit, like guidelines, COVID-19 instructions, patient portal resources, and location info/access. This is incredibly important for making sure your patients understand the steps your practice is taking to keep everyone safe from the coronavirus.

Virtual Queue Tracker

One of the safest places a patient can wait for their visit is in their car. This will limit the amount of person-to-person interaction within your building while enabling patients to still receive scheduled in-person care. With a virtual queue tracker in your appointment solution for health systems, your patients will be able to see where they are in line while they wait safely in their vehicle.

Patient Room Ready Notifications

Once the patient has reached their turn in the virtual queue tracker, the appointment solution for health systems will notify patients when it is time for them to come to the vestibule for a temperature check. This will ensure that no patient is coming up too soon and that everyone entering your building has been cleared to enter. Once they have been checked and approved, they can proceed safely to their designated room rather than the waiting room.

Improved Appointment Experience

By implementing a quality appointment solution for health systems, you deliver your patients the safety and peace-of-mind they need to start returning for elective procedures. This tool will keep your patients and staff safe using social distancing guidelines and more to enhance the appointment processes and experience. By implementing a quality appointment solution for health systems, your patients will feel safe and your clinic volumes will start to grow.

To learn more about an appointment solution for health systems available to help you practice, click here.