Does Your Organization Need an Automated Messaging System for Hospitals?

In 2020, implementing an automated messaging system for hospitals can make all the difference in your organization. With built-in tools to help you increase patient engagement and improve the patient experience, this tool changes the way your patients receive information. As we keep moving forward in the digital age, it is important to remember that the way patients communicate most affectively has changed drastically over the last 10 years. Now more than ever, digital and text communication tools are an asset to any medical organization. An automated messaging system for hospitals is the next move for any clinic looking to better reach their patients through the exchange of images, videos, interactive responses.

Benefits of an Automated Messaging System for Hospitals Include:

Care Navigation

For patients visiting the hospital for an emergency, surgery, or any other part of their care, it is easy to feel like you have no clue what is going on. As patients wait in their rooms for an update from their clinician, an automated messaging system for hospitals makes it easy to keep them engaged and informed. Care navigation technology guides your patients from pre-procedure, prep time, the day of their procedure, recovery, and more via a friendly automated agent. This ensures that they feel in the loop while their care team works diligently throughout the hospital.

Completely Customizable

A customizable automated messaging system for hospitals in non-negotiable as your organization has its own unique identity. A common concern regarding an automated messaging system for hospitals is that they sound too robotic, cold, or depersonalized. A quality solution will fit perfectly with your organization and is customized and tailored to work for you. With this feature, your hospital can structure the automated messaging to respond just as you would in a number of different situations. Patients will feel like they are talking directly to your team, get what they need, and continue engaging your hospital without overworking your resources.

Automated Updates 24/7

The next benefit of an automated messaging system for hospitals is the updates that your practice can receive and send out 24/7. Physicians and staff can be in the know about the changes happening within your organization with a simple text, ensuring they see it and your entire team is working cohesively toward the same goals. For patients, this feature of an automated messaging system for hospitals makes updating everyone on new programs, events, and more, simple and easy. Available 24/7, this tool makes it easy for providers to keep everyone informed and updated at all times.

Eliminate Hold Times

An automated messaging system for hospitals also makes it possible for your practice to greatly impact patient satisfaction by eliminating hold times, on-hold music, and dropped calls. With text features included in this software, providers can keep their patients informed on when their staff will get in touch with them, or where they are in the queue. Hold times are a notorious barrier to increasing patient satisfaction and engagement, continually deterring patients from contacting or visiting with their providers. By eliminating these barriers, your patients are more likely to stay involved and reach out.

To learn more about an automated messaging system for hospitals that can help your organization increase patient engagement and patient satisfaction, click here.