A Front Office Solution for Practices Encourages Safe Social Distancing

During a period in time where providers must do their best to keep non-COVID patients at home and out of their medical facilities, a front office solution for practices offers a helping hand. With a digital solution implemented at your practice, your entire team and non-urgent patients can practice safe social distancing while still staying engaged.

4 Useful Features of a Front Office Solution for Practices:

A front office solution for practices offers your team and patients the tools they need to remain connected to one another during the COVID-19 pandemic. Without these digital and automated tools available, providers risk dropping their levels of patient engagement and patient satisfaction.

1. Digitize Inbound Inquiries

Patients must have an easy and accessible way to ask their providers questions, despite not seeing them in person. With a front office solution for practices, providers can open up digital inbound inquiry tools that help their patients stay connected.

Digital inbound inquiry tools enable patients to quickly message their provider online, through their patient portal, so that no question or concern goes unaddressed. Here, patients can ask questions about their prescriptions, how to stay safe during the pandemic, or how to complete visits online.

With this tool found in a quality front office solution for practice, providers are able to remain accessible despite the current social distancing restrictions.

2. Automated Prescriptions

By automating certain processes, providers can still help their patients access the quality care they need during this time. Automated prescriptions make it possible for patients to refill their medications without having to call or visit your office.

This keeps your patients safe at home without compromising their care while also empowering your staff to focus more intently on other important tasks. With automated prescription processes in place, patients can request a refill, pick up their prescription through their drive-thru pharmacy/have it delivered, and comply with social distancing regulations.

3. Online Appointment Requests

A digital front office solution for practices can also empower your team to continue meeting with patients over a virtual platform through the duration of the pandemic. Rather than request an in-person appointment, your practice can offer patients online appointment requests that keep them connected to their providers without the risk.

With an online appointment tool in your front office solution for practices, providers can still focus on regularly engaging their non-urgent patients, keeping them connected and involved, despite the need for social distancing. This is incredibly important so that, once in-person visits are permitted, your patient will not hesitate to come back.

4. Chatbot Messaging System

Lastly, a front office solution for practice should offer a HIPAA compliant chatbot messaging system that enables your patients to connect with your practice, without stretching your team too thin. With providers having to cut down on staffing during this time to adjust to low patient volumes, it is important, now more than ever, that you have a digital messaging system in place.

Chatbot technology enables your patients to message with an automated system at your practice. This helps ask questions, schedule appointments, refill prescriptions, and more. Customizable to the needs of your organization, this tool found in a digital front office solution for practice increases patient engagement and satisfaction while also saving your practice valuable time.

To learn more about a quality digital front office solution for practice click here.