Utilizing Healthcare’s Digital Front Door

The digital front door is helping providers everywhere grow their practice, increase patient communications, streamline scheduling, increase efficiency, and much more. Digital tools are not going anywhere as healthcare organizations approach 2021. Providers should expect an increase in digital administrative tools in the future of healthcare. The digital front door refers to the automated and digital tools that providers can use to improve interactions with patients, perfect scheduling, increase patient volume, and more. Below are some of the best tools and features providers can benefit from when they implement a digital front door.

What is a Digital Front Door?

Eliminate Phone Tag

Is your team tired of chasing down patients, spending hours on the phone, only to get nowhere with their time? The digital front door can help your practice eliminate phone tag so that your team can focus on more pressing and productive tasks. 30% of your scheduler payroll is spent playing phone tag with patients. With this tool, automated technology gets patients on the line so that a patient is always there when your team picks up the phone to schedule appointments.

Self-Scheduling

Self-scheduling has existed in one form or another for several years now. The digital front door is the key to getting your patients to utilize self-scheduling tools and free up your staff’s time. Scheduling an appointment with your doctor should be as simple as ordering food in 2021. A digital front door solution can help your patients quickly schedule appointments in 6 seconds.

Full Calendar

Your practice loses out on important revenue opportunities when there are gaps in the schedule. With a digital front door solution, you will achieve an optimized calendar with as many filled spots as possible. This tool helps to increase patient volume during a time where providers are struggling to keep them up. This tool regulates call volume so your scheduling team is not overwhelmed and manages your fill rate to help find more patients. This tool will keep your calendar full.

Chatbot Technology

Chatbot technology can function as the middle-man to patient interactions. Rather than fill your staff's time with phone calls and patient inquiries, patients can connect with you through a quality chatbot solution. A chatbot is programmed to respond and sound just like your organization. Patients can use this tool to schedule appointments, request refills, and receive updates regarding their practice.

The Virtual Waiting Room

The virtual waiting room is a key component to improving the patient experience and creating a digital front door. Rather than bring every patient inside to check-in and then shove them in an uncomfortable waiting room, providers can help patients wait safely in their cars. They can check-in for their appointment digitally, track themselves in line, prepare for their visit, and much more. Patients can wait more pleasantly in their car, listen to music, make phone calls, and more.

A digital front door will help your team streamline the scheduling process, improve the patient experience, and increase patient volumes. To learn more about a digital front door solution for your organization, click here.