Increase Visits and Revenue with Digital Front Door Strategy

The COVID-19 pandemic prompted providers everywhere to shift their attention to the digital front door. Before the pandemic, providers were still avoiding the adoption of automated and digitized technology. Why would they do that? Because adopting and changing healthcare to new developments in technology is frustrating and costly. The problem is, if providers do not keep up with these changes, they risk falling behind and losing patients to other providers that have. The digital front door is playing a huge role in the future of practice communications, scheduling, prescribing processes, reminders, and more.

What is a Digital Front Door?

A digital front door is a digital means of engagement for patients and providers. It offers automated solutions, like chatbot message delivery, that take a portion of the responsibility out of the provider's hands and replaces it with an automated solution. For example, providers can use this tool to offer simple scheduling to patients. They can use it to inform their patients of any changes or policies that their practice is adopting. Patients can even utilize a digital front door to request refills for their prescriptions.

The Benefits:

Increase patient Volume

A digital front door is an incredible tool to help providers increase patient volumes during a time where they are historically low. Patients are turning to online alternatives to stay safe throughout the pandemic. While some patients are ok with in-person visits and interactions, digital options are increasingly preferred. A digital front door gives providers a way to fully automated scheduling and reminders so that patients can stay on top of their upcoming appointments. This tool can also be used to send out information about what steps your practice is taking to increase public safety during the pandemic, helping patients feel safe to come in for a visit.

Increase Referrals

This tool helps to connect different providers within a care network with ease. With the digital front door, providers can refer their patients to different providers within the same network using automated technology. Referrals are key to growing patient volume and keeping the many moving parts of your organization connected.

Boost Revenue

Not only can the digital front door help your patients stay connected to their providers, but it can also help providers boost revenue. With an increase in patient volume and referrals, providers are billing for more services. Not only this, but this tool also helps reduce cost-eating no show visits by automating appointment reminders.

Patient Communication

Patients crave communication from their providers. Healthy communication helps patients feel that their providers care about their well-being and encourages them to stay engaged. While there are many ways patients can communicate, the digital front door ensures that there is never a long period of time between communications with your patients, always helping them feel attended to.

With a quality digital front door system on their tool belt, providers can better communicate with their patients, reduce no shows, improve patient volumes, and boost revenue.

To learn more about a quality solution for your practice, click here.